Everyone’s in a hurry these days. Thanks to giants like Amazon offering next-day (and even same-day) shipping, no one wants to wait. If you charge for shipping, consider offering people a few different delivery options. Regardless, make sure that you use this question to provide people with the specific details of how long delivery takes based on the type of order, as well as whether there is any order processing time. While people love free, quick shipping, they are willing to pay and wait, if the reasoning is solid. Once you explain that you’re doing your best to ship things quickly and efficiently, but without costing your business (and in turn, the customer) a small fortune, you’ll get a much better response, even if the answer is that they have to wait.

There are a growing number of options for paying for transactions online. From credit cards and debit cards to electronic wallets, people want more and more versatility in their online shopping. You don’t have to offer it all, but make sure that you’re explicit about what you do accept. If you use a platform like Square or PayPal, make sure you let people know so they have that option in addition to others. Using your FAQ to cover basics like this will free up your time to focus on more pressing issues that require your attention. It will also help your audience feel like you want to provide them with as much insight and reassurance as you can so that they can have the transaction that they desire.

People love buying gifts online, and especially if they can ship them straight to the recipient. Therefore, they’ll often want an option where the invoice is left out of the box or pricing is excluded. Perhaps they’re shipping it to themselves but want a gift receipt for the person getting it. You might even want to consider offering special packaging for gift purchases, but only if it’s within your means. Either way, present all of this on your FAQ page so that people know exactly what they’re getting. This is a very common question, and you’ll find that you get a lot more interest from it than you might have initially thought.

Bear in mind this is different than shipping time. This question refers to the time it takes from when the order is submitted until it is shipped. For some businesses, that’s done on the same day. For major brands like Amazon and Walmart.com, it might even be done within the same hour. Your E-Commerce store might need a few days to process orders. That’s fine, but make sure that you let people know so that they’re not expecting an earlier shipment. Companies used to like to try to hide these things and work around them, but it’s just not the right thing to do. Transparency is always better, even when people may not appreciate the answer that they get. They’ll at least appreciate you being honest and upfront with them.